{"id":594,"date":"2009-12-15T05:09:50","date_gmt":"2009-12-15T13:09:50","guid":{"rendered":"http:\/\/www.fcsuper.com\/swblog\/?p=594"},"modified":"2009-12-15T12:48:04","modified_gmt":"2009-12-15T20:48:04","slug":"over-1000-touch-points-for-feedback","status":"publish","type":"post","link":"https:\/\/www.fcsuper.com\/swblog\/?p=594","title":{"rendered":"&#8220;Over 1000 touch points for feedback&#8221;"},"content":{"rendered":"<p>SolidWorks Corps claims to have &#8220;over one thousand touch points for feedback&#8221; that allow them to find areas that need improvement with their applications.\u00a0 Without getting into detail about the effectiveness of their use of these touch points, I&#8217;m simply pointing out where they do look.\u00a0 First, note that the Product Definition Group oversees much of this activity and is staffed worldwide.<\/p>\n<ul>\n<li>They conduct direct customer visits.\u00a0 My company was lined up for such a visit a couple years ago, but due to scheduling, I had to cancel on the SolidWorks representative at the last-minute.<\/li>\n<li>They are conducting an increasing number of user surveys (check the SolidWorks Forum and sometimes your email too).<\/li>\n<li>There are field people who work through the VARs.<\/li>\n<li>Technical support provides invaluable information.<\/li>\n<li>They gain information from meeting with User Groups.<\/li>\n<li>SolidWorks World provides significant information, such as the top 10 enhancement requests list, voted upon by attendees.<\/li>\n<li>They also peruse the SolidWorks and CAD forums.\u00a0 It&#8217;s my understanding that they also hang out at other popular independent CAD forums.<\/li>\n<\/ul>\n<p>Where is the most effective place to request a change or notify SolidWorks Corp about issues with their software?\u00a0 Well, I think that depends.\u00a0 Submitting ERs might be the most effective method, actually.<\/p>\n<p>Thoroughly discussing problems and difficulties in the SolidWorks Forum may also afford more attention.\u00a0 Bugging VARs about software bugs is fairly effective in my experience (some have had opposite experiences).\u00a0 Of all the bugs I&#8217;ve reported via my VAR, none remain.<\/p>\n<p>Another way to give feedback is to comment on the various SolidWorks related blogs.\u00a0 Get your favorate blogger to talk about the issue indepth.\u00a0 Depending on the topic, bloggers do seem to have a little more pull than the average bear.\u00a0 Unfortunately, I know only one bear that uses SolidWorks (and when her system crashes, it is usually a result of her bashing it about about cabin).<\/p>\n","protected":false},"excerpt":{"rendered":"<p>SolidWorks Corps claims to have &#8220;over one thousand touch points for feedback&#8221; that allow them to find areas that need improvement with their applications.\u00a0 Without getting into detail about the effectiveness of their use of these touch points, I&#8217;m simply pointing out where they do look.\u00a0 First, note that the Product Definition Group oversees much &hellip; <a href=\"https:\/\/www.fcsuper.com\/swblog\/?p=594\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;&#8220;Over 1000 touch points for feedback&#8221;&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[10,12,157],"tags":[1013,1014,283,1015,677],"series":[],"class_list":["post-594","post","type-post","status-publish","format-standard","hentry","category-complaints","category-resource-review","category-var","tag-bears","tag-feedback","tag-forum","tag-product-definition-group","tag-quality"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.2 - 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