A couple days ago I write a little article about one particular bit of strange behavior by my VAR. I must recant part of my original post. Granted, I knowingly did exaggerate (as stated), but there are other details that need clarification.
I previously stated that my account manager at my VAR contacted me via email to keep in touch and ask if I needed anything. This part is true. I also stated that I responded via email with a list of three open items. That is also true. What is not true is when I stated the VAR did not bother replying. It turns out that even though I and my VAR have frequent email communications, his email that day was singled out and spamdropped. Also, I exaggerated about the time frame. It wasn’t three weeks ago, but 5 business days.
Anyway, the account manager did call me back an hour or so after I called him. We sorted out the details, found out his email was lost and that solutions to my issues were to be had. All of my open issues ended up being resolved with 24 hours. The happy ending doesn’t make for an exciting story, but it is the truth. I still say VARs are a funny breed, though.