A couple days ago I write a little article about one particular bit of strange behavior by my VAR.Â I must recant part of my original post.Â Granted, I knowingly did exaggerate (as stated), but there are other details that need clarification.
I previously stated that my account manager at my VAR contacted me via email to keep in touch and ask if I needed anything.Â This part is true.Â I also stated that I responded via email with a list of three open items.Â That is also true.Â What is not true is when I stated the VAR did not bother replying.Â It turns out that even though I and my VAR have frequent email communications, his email that day was singled out and spamdropped.Â Also, I exaggerated aboutÂ the time frame.Â It wasn’t three weeks ago, but 5 business days.
Anyway, the account manager did call me back an hour or so after I called him.Â We sorted out the details, found out his email was lost and that solutions to my issues were to be had.Â All of my open issues ended up being resolved with 24 hours.Â The happy endingÂ doesn’t make for anÂ exciting story, but it is the truth.Â I still say VARs are a funny breed, though.
Happy American Election Day!Â No matter oneâ€™s politics, itâ€™s always nice to at least pretend like we have a say in our government.Â I pretended via early absentee ballot a month ago.Â There is no segue from this topic into SolidWorks, so Iâ€™ll just change the topic now.
VARs are a funny breed.Â Itâ€™s funny I used the word breed because they arenâ€™t really bred.Â More to the opposite, they tend to merge quite frequently (making less of them, not more).Â They also tend to be quirky.Â I recently was contacted by my account managerÂ at my VAR via email.Â He stated that he was keeping in touch, and asked if there was anything where I needed assistance.
I responded via email with a list of three open items that need attention, nothing terribly urgent.Â Well, after three weeks, I still have not received a reply.Â Maybe there is a chance the email got lost in spam folder or somewhere else in cyberspace.Â It happens.Â Â Though, I doubt my email was tagged as spam since I have multiple communications with the VAR without any issues.Â It is possible the internet just forgot to forward my email on to my account managerâ€™s email address too.Â Not likely, but possible.Â However, the pattern Iâ€™ve seen suggests more that my email was filed in some buried to-do Outlook folder by the receiver, and then forgotten about by him.
So, I called him today.Â The issues still arenâ€™t urgent.Â Iâ€™d just like to be validated by his acknowledgement.Â Itâ€™s lunch time, so I left a message.Â To be continuedâ€¦
(It should be noted that I’ve made a couple of exaggerations in this article for entertainment value.Â Follow-up article will have details.)
At the T-VSWUG Sept 10th meeting, the forum was open to whatever happened to be on the people’s mind regarding SolidWorks. Being face to face with members of the SolidWorks developers team brought out the inner need to express our frustrations. Just some of the points brought up included:
- On drawings, dimensions and centerpoints to hole wizard holes should not detach when the type of hole is changed in the model.
- “Link to BOM” does not appear to be useful; or it is not obvious that this is the option to pick when it is needed.
- Make fly-out menus and menu bars more consistent (RMB clicks, LMB clicks, etc). One problem is that the same function (such as Open Part) appears in so many different locations, depending on what is currently displayed in SolidWorks. Make common functions appear in a more predictable fashion, relying less on context and more on general user interface consistency. SolidWorks development team has started improving user interface inconsistencies since 2007. 2009 will further address these issues.
- Allow the user to use a logical center of rotation while in sketch mode.
- Generally, let the user choose a fixed point center of rotation within a model or assembly.
- Limitations preventing cropping and breaking out of detail views continues to annoy users.
- Create a weldment-like system for handling sheet metal parts with hardware, so that sheet metal parts can be a single file instead of an assembly. My addition to this is that there should be a focus on creating a library of features for standard insert hardware (instead of a library of discrete parts for that hardware).
- Support some sort of silkscreen function that will allow users to apply images to a part without jumping through hoops, and will not screw up a model when exported to other formats. Maybe even develop this so that silkscreen documentation can be produced right from the model.
- SolidWorks Corp is attempting to apply ASME and ISO standards accurately for documentation relying of 3D models (instead of drawings), such as DimXpert. However, the current 3D model standards (such as ASME Y14.4-2003) are inadequate to address the growing reliance of solid models and the move away from drawings. SolidWorks Corp should take a more active role in influencing the ASME and ISO bodies to implement useful future 3D modelling standards. I suggest SW Corp work directly with these groups, and should even gain representation on their decision making boards.
These points, among others, were well received by the developers. Some other points brought up already had solutions. Some solutions involved functionality that which some may not have been aware. Other solutions have been resolved on newer versions of SolidWorks, which some users are not yet using.
One point not received well (though politely) was the tongue-in-cheek suggestion that SolidWorks have a “What’s Lost” section to their manual to alert users to keystroke changes, menu changes, and any functionality that has been “removed” in the new release. Perhaps, more detail about actual changes can be addressed in the “What’s New” section for each release.
I will address the discussions regarding SolidWorks release cycle, backwards compatibility, and running SolidWorks on Macs in up-coming articles.