This article is written by Paul Bieber of US Glass and Paul.  It is reposted here with his permission.
Every fabricator strives to deliver perfect tempered glass. That is why you buy  from them. Most of the time, they succeed in this perfection. Sometimes their  in-house quality program will reject glass, but you never know this. What  happens when they ship the glass and your foreman says, “Boss, we have a  problem!” Could be you and the fabricator are working to different standards of  perfect. ASTM C 1048-04 is the standard for Heat-Treated Flat Glass, either  Heat-Strengthened or Fully Tempered. This is the puppy we should all be  petting.
Last week we learned that flat glass isn’t perfect, so if a  fabricator tempers a piece of flagrantly flawed float (say that three times),  and it still meets the standards, you own it. Tempering adds even more variables  to the mix.
Let’s read excerpts of the standard on distortion in  glass:
7.4.1 “Thermally tempered and heat-strengthened glass is made by  heating glass in a furnace to a temperature at which the glass becomes slightly  plastic. Immediately after heating, the glass surfaces are rapidly cooled by  quenching with air from a series of nozzles. The original flatness of the glass  is slightly modified by the heat treatment, causing reflected images to be  distorted.”
7.4.2 “…Fully tempered and heat-strengthened glass that has  been made in a horizontal furnace my contain surface distortion. Distortion will  be detected when viewing images reflected from the glass surfaces.
7.4.4  “Sealed insulating glass units also exhibit distortion regardless of glass type.  Air or gas, trapped in the sealed airspace between the panes, expands or  contracts, with temperature and barometric changes, creating a pressure  differential between the the airspace and the atmosphere. The glass reacts to  the pressure differential by being deflected inward or outward.”
The  standard addresses concerns that we all have. It acknowledges that glass isn’t  perfect. Mostly, when it comes to scratches and rubs in glass, the flat glass  standard C1036, applies. So if a scratch is not visible from 11 feet away, it  doesn’t exist. These standards are critically important to your business. Ask  your fabricator for a copy, or go to ASTM.org, where you will pay a fee for a  download.
The biggest issues with tempered glass is size tolerance and  ‘bow and warp’.
There are special sections that address both of  these.
Here is a basic chart for size tolerance that should be adhered  to:
Thickness………Finished Size Tolerance, Length or Width, plus or  minus
1/8 ……………………. 1/16
3/16 …………………..  1/16
1/4 ……………………. 1/16
3/8 …………………….  3/32
1/2 ……………………. 1/8
3/4 …………………….  3/16
As this is a plus or minus tolerance, one side of a 1/2 lite can be  full by an eighth, the other side shy an eighth, making the lite 1/4 out, and it  still is acceptable.
The standard for bow and warp is based on the  overall size and thickness of the finished lite. Let’s look at the allowable bow  in just two thicknesses,
Size(in)  20-35…35-47…47-59…59-71…71-83…83-94…94-106
1/4 …..  (.12)…..(.16) …..(.20)….(.28)….(.35)….(.47)…..(.55)
3/8 …..  (.08)……(.08)….(.16)…..(.20)….(.24)….(.28)…..(.35)
A lite of  1/4 tempered, 48 x 96, can be warped over a half-inch! Do you find this  acceptable? The standard does, and if your glass comes in with this warp, what  do you do?
Talk with your fabricator early-on in your relationship and  understand what tolerances they ascribe to. Do they have a tighter standard for  a high-quality piece like a shower door or table top, than they do for general  glazing? This is the key. Know what your fabricator expects of themselves and  you will know the standard you can promise your customers.
One last  thought, these standards are not law. If you make a contract with a customer to  provide perfect glass, that is fine. Buy you probably will need to order two or  three lites to get one that is dead-on perfect. If you try to always sell  perfect, you better adjust your pricing now.
The original posting of the article may be found here.